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12-7

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 

A service manual is also known as a(n) ____ manual.
a.
owner’s
c.
shop
b.
third-party
d.
technical
 

 2. 

What types of diagrams are typically found in service manuals?
a.
Wiring diagrams.
c.
Hydraulic diagrams.
b.
Vacuum diagrams.
d.
All of the above.
 

True/False
Indicate whether the statement is true or false.
 

 3. 

Illustrations are an essential part of a service manual.
 

 4. 

A tree diagnosis chart provides a logical sequence for inspecting or testing components.
 

 5. 

An owner’s manual usually contains only basic information on operating and maintaining a vehicle.
 

 6. 

The VIN is usually found on the dashboard.
 

 7. 

A service manual is one of the technician’s most important tools.
 

Completion
Complete each statement.
 

 8. 

______________________________ repair manuals resemble manufacturer’s manuals, but are not as detailed.
 

 

 9. 

Both manufacturers and aftermarket companies publish engine, electrical system, and other types of ______________________________ service manuals.
 

 

 10. 

Letters or groups of letters that stand for entire words are called ______________________________.
 

 

 11. 

A(n) ______________________________ view showing how parts fit together is a common type of service manual illustration.
 

 

 12. 

Conditions, causes, and corrections are listed in columns of the ______________________________ diagnosis chart.
 

 

 13. 

A(n) ______________________________ diagnosis chart tells you what to do to solve a problem and shows you how to do it.
 

 

 14. 

A flat rate manual estimates the ______________________________ needed to do a specific repair.
 

 

 15. 

Technical ______________________________ describe common trouble on certain makes of vehicles. They are issued by the vehicle manufacturer.
 

 

 16. 

A computer and modem allow you to search the ______________________________ for sites listing manufacturer recalls and other useful information.
 

 



 
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