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11-2

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 

Approximately how many people are employed in the automotive field?
a.
9 million
c.
18 million
b.
14 million
d.
25 million
 

 2. 

A technician who is an expert in one area of automotive repair is called a(n) ____.
a.
expert technician
c.
component specialist
b.
technical consultant
d.
specialized technician
 

 3. 

The initials ASE stand for ____.
a.
Automotive Service Excellence
c.
Automotive Service Education
b.
Auto Specialist Evaluator
d.
Auto Specification Equipment
 

 4. 

How many ASE tests must be passed to qualify for certified master automobile technician status?
a.
3
c.
8
b.
5
d.
16
 

 5. 

Which of these specialized technicians would be most likely to use computerized test equipment?
a.
Driveability and performance technician.
b.
Brake technician.
c.
Suspension and steering technician.
d.
Heating and air conditioning technician.
 

True/False
Indicate whether the statement is true or false.
 

 6. 

The service manager reports to the shop supervisor in most repair organizations.
 

 7. 

In cooperative training programs, students usually earn school credit but not wages while working in a repair facility.
 

 8. 

An apprentice mechanic learns “on the job” from an experienced technician.
 

 9. 

An entrepreneur is someone who is just learning a trade.
 

 10. 

Electrical system technician is an automotive specialty that requires less physical strength than the other specialties.
 

 11. 

There are many automotive careers that do not require a great deal of mechanical ability.
 

 12. 

A technician can gain ASE certification in more than one specialty area.
 

 13. 

An experienced and skilled auto technician is capable of performing tasks common to a number of other trades.
 

 14. 

Once a transmission technician learns “the basics,” he or she seldom needs additional specialized training.
 

 15. 

When taking a certification test, your first thought about which answer is correct is usually the correct response.
 

Completion
Complete each statement.
 

 16. 

Resolving customer ______________________________ is usually the responsibility of the service manager.
 

 

 17. 

One of the most physically demanding automotive jobs is that of ______________________________ technician.
 

 

 18. 

ASE tests are given each spring and fall at over ______________________________ test sites in the United States.
 

 

 19. 

A(n) ______________________________ technician often has the skills and ability to advance to shop supervisor’s position.
 

 

 20. 

Greeting customers and preparing work orders is the job of the service advisor, also known as the service ______________________________.
 

 

 21. 

______________________________ is a quality exhibited by most successful entrepreneurs.
 

 

 22. 

When answering an ASE test question, ______________________________ it as if you were the technician trying to fix the car. Use common sense to pick the best response.
 

 

 23. 

There are currently more than ______________________________ million vehicles used in the United States.
 

 



 
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